Write to us
One email reaches the developer.
Include your phone model, the OS version and what you expected to happen. A screenshot or screen recording saves a round trip.
Frequently asked
How do I cancel Zen Pass?
Through the store, not through us. iPhone: Settings, your name, Subscriptions. Android: Google Play, your profile, Payments and subscriptions. Deleting the app does not cancel a subscription.
How do I restore a purchase or subscription?
Open the Store screen or Settings in the game and tap Restore Purchases while signed in to the Apple ID or Google account you bought with.
What happens after three mistakes?
The puzzle ends. You can watch a short video to continue, use a continue you own, or start a fresh puzzle.
Where did my statistics go after a new phone?
Statistics and progress are stored on the device only. A device backup from Apple or Google may restore them. We hold no copy.
What is the difference between Zen and Scored?
Zen is the plain puzzle. Scored adds points for speed and accuracy and keeps your best scores per difficulty.
Does the game need an account?
No. There is nothing to sign up for.
Managing a subscription
Zen Pass and VIP Zen Pass are billed by Apple or Google, so you manage and cancel them there. Deleting the app does not cancel a subscription.
Refunds
Every payment is taken by Apple or Google, so refunds come from them. On the App Store use reportaproblem.apple.com. On Google Play use your order history. If a purchase did not deliver what it promised, email us and we will help with the request.